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Guarantee and refunds
What happens if we send you nothing, and the narrow set of cases where money comes back.
Effective 10 August 2026. If we change anything material, we will say so here and message active subscribers.
Subscriptions are sold through Paddle.com, our online reseller and the merchant of record on your payment; Tarson Technologies operates VisaSlotsPlus and provides the service. Extensions below are granted by Tarson Technologies. Refunds are paid back to your original payment method by Paddle, under Paddle's refund policy. This page is our own promise on top of that policy — it adds to your rights, it never takes any away.
The guarantee
If we send you no alert at all during a paid subscription, we extend it by the same number of days at no charge — or refund it in full if you would rather have the money back.
You paid for a period of coverage. If we gave you nothing during it, you get that period again by default — most people still hunting a slot would rather have more time than their money. But it is your call, and asking for the refund instead is a single message. No argument about whether the market was quiet, no form, no proof required from you: we check our own delivery log, which is on our side rather than yours.
How to claim it
Message us on WhatsApp or email support@visaslotsplus.com and say you received no alerts. Tell us which you want — more days or your money. An extension is applied the same day; a refund is requested from Paddle the same day and reaches your account on your bank's usual timeline. If you do not say, we extend, because that is the one that leaves you still covered.
You can also ask Paddle directly at paddle.net, using the email address you paid with.
The free tier exists so you can test this first
There is no trial period, and we would rather say so than imply one. What we offer instead is a free tier: your first 5 alerts cost nothing, need no card, and are the same alerts paying subscribers get — filtered to your consulates, your visa types and your dates, half an hour later.
It is counted in alerts rather than days deliberately. A trial measured in days runs out on its own schedule, and in a quiet week it expires having shown you nothing, which is the opposite of finding out. Five alerts is five real slots, whenever they turn up. We would rather you used them than took our word for anything.
Every situation, plainly
| Situation | What happens |
|---|---|
| You received no alerts during a paid period | We extend by the same number of days — or refund in full if you prefer. Your choice; extension is simply the default. |
| Our service was down for a meaningful part of your subscription | We extend by the length of the outage, or refund it if you would rather. That is our failure, not the market’s. |
| You were charged twice, or charged after cancelling | Refunded in full to your original payment method, requested from Paddle as soon as you tell us. A billing error is a mistake to correct, not a service outcome — and we will also work out how it happened. |
| You got your appointment early and time is left on your plan | No refund for the unused days, unless a statutory right below applies. That is the outcome the product exists to produce, and the plan is priced as a block rather than by the day. Congratulations, genuinely — and please tell the next person. |
| You received alerts but did not get an appointment | No refund and no extension. We sell notification, not appointments, and no service can promise a consulate will release a slot. |
| You received alerts but did not act on them in time | No refund. Slots in this market can go in seconds, which is exactly why every alert is stamped with when it was seen. |
Your statutory rights
If you are a consumer in the EU, EEA, Switzerland or the UK, you may have a 14-day right to withdraw from your first purchase and receive a full refund, as described in Paddle's refund policy — including when that right no longer applies because the service has already been provided. Wherever you live, nothing on this page limits a consumer right that the law does not allow to be limited.
Cancelling
Plans renew automatically. Reply CANCEL on WhatsApp, or reply MANAGE for a link to your Paddle billing page, and nothing more is charged; your alerts continue until the end of the period you already paid for.
Chargebacks
Please talk to us or to Paddle first. A chargeback costs more than sorting it out directly, takes longer for you, and there has never been a case under this policy that we declined to honour.