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Refund policy
The guarantee in full, and every other situation where money comes back.
Effective 10 August 2026. If we change anything material, we will say so here and message active subscribers.
The promise
If we send you no alert at all during a paid subscription, we refund that subscription in full.
No conditions, no pro-rating, no arguing about whether the market was quiet. If you paid us and received nothing, you get your money back. It is the only guarantee we can make that depends entirely on us rather than on what a consulate decides to release.
How to claim it
Message us on WhatsApp or email support@visaslotsplus.com saying you received no alerts. We check our delivery log, and if it agrees with you the refund goes back to your original payment method within 5–7 working days. There is no form and nothing to prove — the log is on our side, not yours.
The free trial
Every paid plan starts with a 7-day free trial. Cancel before it ends and you are never charged, so you can find out what alert volume actually looks like in the current market before any money changes hands.
Other situations
| Situation | What happens |
|---|---|
| You received no alerts during a paid period | Full refund. |
| Our service was down for a meaningful part of your subscription | We extend the subscription by the outage, or refund it — your choice. |
| You got your appointment early and time is left | Message us. We routinely refund the unused part of a quarterly plan. This is the outcome the product exists for and we are not going to punish it. |
| You were charged twice, or after cancelling | Refunded in full, immediately. Tell us and we will also work out how it happened. |
| You received alerts but did not get an appointment | No refund. We sell notification, not appointments — and no service, ours included, can promise a consulate will release a slot. |
| You received alerts but did not act on them in time | No refund. Slots in this market can go in seconds, which is exactly why every alert is stamped with when it was seen. |
Chargebacks
Please talk to us before raising one. We have never refused a refund that fell under this policy, and a chargeback costs us more than the refund would while taking longer for you.